Data loss can occur with media devices such as:
- USB flash drives
- Memory cards from digital voice recorders or cameras
- External hard drives and external SSDs
- External backup drives, including Apple Time Machine and Time Capsule drives
- Floppy drives
- MP3 players
- CDs
- DVDs
USB flash drives are among the most common media devices we recover data from. Despite their compact size and durability, they are vulnerable to physical damage, corrupted file systems, and failure from repeated use. Whether your flash drive was snapped, dropped, or simply stopped being recognized by your computer, we can help.
External hard drives and external SSDs — including portable USB drives and desktop external drives from brands like Seagate, Western Digital, LaCie, and Samsung — are frequently brought to us after accidental drops, power surges, or sudden failure. Because external drives contain the same mechanical or solid state components as internal drives, they are subject to the same failure modes and require the same level of expertise to recover.
External backup drives, including Apple Time Machine and Time Capsule drives, present a unique challenge when they fail — not only is the drive itself lost, but so is the entire backup history it contained. We have experience recovering data from these drives and restoring backup archives to a working state.
This data loss may be due to corrupted files, liquid damage or other types of physical damage, or a number of other factors. Vintage file formats may also make data inaccessible.
Once you discover that you are no longer able to access some or all of the data on your portable media device, the first step you should take is to stop using it. This makes it more likely that your data will be recoverable. The next step is to bring your media device to us for a comprehensive assessment and evaluation.
Our certified data recovery experts have the tools and resources required to extract and recover data from media devices. Contact us with information about your data loss and we will provide you with a comprehensive assessment and media device data recovery quote.